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Frequently
Asked Questions |
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US and Canada: 1-800-780-5733
Europe: 00-800-11-20-11-40
Use discount code: 326546
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How
do I reserve my room?
Our reservation process is very simple.
Select or enter the desired city,
enter the dates of arrival and departure,
and enter the number of guests. Click
the Search Available Hotels
(for only hotels which have vacancies),
Search for Vacation Rentals
or the Browse All Hotels
(all hotels in a city regardless of
vacancy) button. You could also search
by a specific hotel name within a
city.
A list of hotels or vacation rentals
will appear on the screen. For more
information, click the name of the
property or the Info link.
- After room types
and rates are returned to your
screen, you will be able to choose
the rate you desire by reading
the room information in the center
of the screen, then clicking on
the Book It button on
the right side of the screen.
- After you have
selected your desired room type,
you will be taken to a "Secure
Reservation Request" form. Then
you will need to review the "Reservation
Information" and fill in the blanks
on the "Guest Information" section.
Be sure your name and email address
are spelled correctly.
- After you fill
out all of the needed information,
press the "Submit Reservation"
button.
- If further correspondence
is necessary prior to confirming
the reservation, a Customer Care
agent will reply back to you with
an email within 24 hours.
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Is it safe
to use my credit card?
Yes. We take this matter very seriously.
To ensure your security, Interactive
Affiliate Network utilizes a secure
commerce server, which encrypts the
credit card number and encodes it
into a non-usable form. |
What credit
card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit
will be listed in the Info section
of the hotel description. |
My credit
card number is correct, but the hotel
is not accepting it. Why?
There are a few possibilities:
- Your card type
is not accepted at the hotel.
- The card expiration
date precedes the reservation
date.
- You have reached
your credit limit.
- There is a computer
error.
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Can I specify
where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests are accepted by
the lodging, a section will appear
on the Reservation Form to insert
such requests and submit them to the
hotel. The hotel staff will do their
best to accommodate special requests.
We cannot guarantee that your requests
will be granted because they are subject
to availability. |
Is the room
rate per person or per night?
All rates displayed are nightly, and
based on double occupancy per room
unless otherwise specified. Carefully
review the room descriptions and rate
rules to ensure the room you select
can accommodate your entire party.
Any extra adults or children above
the rooms listed occupancy may be
subject to additional charges at the
property's discretion. Some rates
may require special identification.
Our booking fee, taxes, and other
surcharges imposed by the hotel are
not included. |
What
about the special discounts?
Many of the participating hotels offer
"Special Internet Rates"
to our users. These rates offer substantial
savings. See "
What is a Special Internet Rate? "
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I
should receive a discounted rate.
How do I get this?
The rates displayed are the only rates
available to this site for making
reservations. These rates may include
government, corporate, or senior discounts.
You may need special documentation
at check-in to confirm you are qualified
to receive that rate. Please do not
expect to receive such a rate at check-in
without the proper identification
even if you have selected to book
it online. |
Is
there a waiting list for sold out
hotels?
In certain instances, Interactive
Affiliate Network can make reservations
at sold out properties. Often lodgings
identified as "Special Internet Rates"
are providing sold out availability.
If you want to be placed on a waiting
list, you will need to contact the
lodging directly. |
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What
happens when I make a reservation?
Reservation requests will result in
a new screen showing an Itinerary
Number, which should be kept and used
with any future correspondence with
Interactive Affiliate Network. You
may also be quoted a Confirmation
Number. Additionally, all reservations
will be followed up within 2 to 4
hours with an email using the same
Itinerary Number and, if available,
a Confirmation Number. |
How long
will it take Interactive Affiliate
Network to respond to my reservation
request?
All reservation requests will result
in a new screen showing an Itinerary
Number, which should be kept and used
with any future correspondence with
Interactive Affiliate Network. Additionally,
all reservations will be followed
up with an email within 2 to 4 hours
using the same Itinerary Number with
the status of your reservation. |
How do I
check on my request for a lodging?
You may view your reservation using
the "View/Cancel
Reservation" link. Always feel
free to contact
us with any inquiries regarding
your request. For fastest service,
please include your "Booking Number"
which you will receive after you submit
your booking. |
I don't have
long to wait for a confirmation. What
can I do?
Typically, most lodging reservations
are made in real time and your confirmation
should only take a few seconds. You
will be notified of the status of
your reservation within 2 to 4 hours.
However, there can be delays. In such
cases, you will receive an email from
us without a confirmation number.
When we receive the confirmation number
from the property, it will be emailed
to you. If there is a special request
or rate change associated with your
reservation, the request will be sent
to a Customer Care agent for processing.
You may contact us directly at reply@travelnow.com. |
When will
my reservation be at the hotel?
- Special Internet
Rates Rates:
Your name will not appear at the
hotel until 72 hours before your
arrival date. Rest assured, the
room is booked; however, the hotel
just does not know that you will
be the person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours
before your reservation details
reach the lodging's computer system.
Rest assured, the room is booked;
however, the hotel simply has
not entered your details into
their system yet.
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Once I have
made my reservation, will I receive
any written confirmation from the
hotel?
No. The email confirmation you receive
from Interactive Affiliate Network
is all you will need. It displays
your Interactive Affiliate Network
Itinerary Number, the hotel information,
the rate, confirmation number, and
the hotel's cancellation policy. |
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What
is the cancellation policy on my reservation?
When you are completing the Secure
Lodging Reservation Form, the Cancellation
Policy will be provided in red or
there will be a link to read the cancellation
policy. You can also view the property
information page to find the cancellation
policy. These policies will vary from
lodging to lodging, so you must read
each one carefully. In general, the
standard increments are that you must
cancel the room(s) by 4 or 6 PM on
the arrival date, or 24, 48, or 72
hours prior to your specified arrival;
however, these are just general guidelines
and the specific policy of the property
will prevail. If you cancel before
the deadline, generally you will not
be charged a penalty by the lodging
provider. Canceling after the stated
period will result in a cancellation
penalty fee from the lodging provider.
Some reservations are non-refundable
and cannot be cancelled after booking.
If the cancellation is outside of
the time allotted, you may be charged
for one night's stay including tax
recovery charges and service fees.
Please read the specific cancellation
policy provided for each property
on the site and in any emails regarding
your reservation. |
How do I
cancel a reservation?
Use the "View/Cancel
Reservation" link provided on
the home page. |
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What
is a Vacation Rental?
A vacation rental is any suite-type
lodging that has self-catering facilities
(wet bar, refrigerator, microwave,
etc.) Most vacation rentals have separate
bedrooms, fully equipped kitchens,
one or more bathrooms, washer and
dryer, and sometimes a balcony or
patio. Towels and linens are provided.
Daily maid service and other hotel
conveniences are usually available.
Unlike hotels with per person pricing,
there is a set price for an entire
vacation rental with a maximum number
of persons allowed. Most one-bedroom
units sleep a maximum of four using
a sleeper/sofa in the living room.
Most two-bedroom vacation rentals
sleep a maximum of six, and most three-bedroom
vacation rentals sleep up to eight.
Please carefully read the vacation
rental descriptions to learn the specifics
of what is provided and how many people
are allowed. |
Where do
I pick up my vacation rental keys?
The email you receive confirming your
reservation for a Vacation rental
will provide details as to where and
when you should pick up the keys to
your rental unit. |
What type
of customer service is offered?
After submitting your reservation
request, you will be provided with
an email address to use to make inquires
about your request. Our qualified
and friendly agents are available
24-hours a day, 7 days a week, 365
days a year (including holidays) to
answer your questions. All you have
to do is ask. |
I'm looking
for a hotel in Los Angeles. Can you
help me?
Our reservation agents are unable
to do individual searches for clients
due to our high volume of reservations.
Please use the Lodging
Search Form to identify availability
and rates at over 47,000 hotels around
the world. |
Is there
a hotel shuttle service to/from the
airport?
Many hotels offer shuttle service
to and from the airport. This may
be listed on the Lodging Information
page. If it is offered, there may
be a charge by the hotel for this
service. Vacation rentals often do
not have this type of service. |
Is parking
available? Free parking? Long-term
parking?
Most hotels and vacation rentals offer
free parking to their guests, although
some may charge. Long-term parking
is offered at the discretion of the
property (often in conjunction with
park and fly rates). This may be listed
on the Lodging Information page. |
What if there
will be more than two adults in the
room?
Most hotels allow additional guests
to stay in the rooms at a charge (usually
between $5.00-$20.00 per person).
Some hotels and most vacation rentals
have a limit on how many people can
stay in a room. This may be listed
on the Lodging Information page. |
Our children
will be with us... do they stay free?
Usually children under 12 years of
age stay for free in their parent's
room using the existing bedding. The
age requirement differs depending
on the specific hotel's policy. This
may be listed on the Hotel Lodging
page. |
Are rollaway
beds/cribs available?
Most hotels and some vacation rentals
offer rollaway beds and cribs (typically
at a charge- $5.00-$20.00 each). Some
may have restrictions on what room
types will allow rollaway beds. This
may be listed on the Lodging Information
page. If special requests are accepted,
a section will appear on the Reservation
Form to insert such requests and submit
them to the hotel or vacation rental. |
What are
the directions to the hotel?
The location information of the hotel
is sometimes listed on the Lodging
Information page. This can identify
the distance from the hotel to certain
landmarks or the airport. Vacation
rental reservations will have directions
included in the confirmation email. |
Is breakfast
included?
Many hotels offer free breakfast.
Often this is a continental breakfast
or sometimes just coffee and donuts.
It would be very rare for a Vacation
rental to provide breakfast. If included,
it should be listed on the Lodging
Information page. |
What is the
Interactive Affiliate Network Refund
Policy?
Interactive Affiliate Network strives
to provide the best service possible
and will work on behalf of our clients
to rectify any regrettable circumstances
pertaining to your reservation. However,
Interactive Affiliate Network acts
only as an independent agent to secure
services of an air carrier, car rental
supplier, hotel, vacation rentals,
or other travel related supplier.
Therefore, we have no control over
personnel, equipment, or operations
of these suppliers and shall not be
held liable for any inconvenience,
personal injury, property damage,
or other loss incurred as a result
of any wrongful acts, omissions, or
default on the part of the suppliers.
All grievances must be reported with
any and all supporting documentation
to Interactive Affiliate Network within
60 days of the mailing of the first
credit card statement showing any
discrepancies for billing and payment
issues or within 60 days after the
completion of travel services provided. |
Do hotels
have minimum age requirements?
Please be aware that some hotels may
have minimum age restrictions or requirements
when reserving a room. For example,
some hotels with casinos may require
you to be 21 years of age to check
into a room. Please inquire with a
Customer Care Agent or with the hotel
directly. |
What if I
find a lower price after booking?
Special Internet Rate hotel reservations
booked through this site are guaranteed
to be the lowest rate. If there is
a lower rate available for the same
dates and the same hotel, you must
contact us prior to the property's
cancellation deadline of your "Special
Internet Rate" reservation. We will
either refund you the difference or
cancel the reservations without penalty.
This guarantee only applies to rate
indicated as "Special Internet Rates."
It does not apply to special events
such as New Years and the Super Bowl.
To learn more or to claim a guarantee,
Click
here. |
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